Phone Number: (404) 691-1064
Located in our USA headquarters, our Customer Service agents are available to assist you with any concerns or questions regarding your Lathem purchase. Whether it's regarding setup, installation or troubleshooting, we're here to help.
Support Hours: 8:00 A.M. - 7:00 P.M. EST Monday - Friday
Lathem Products available with Phone Support
Punch Clock Time Clock Customers: No charge phone support
PayClock Online Customers: No charge phone support
Revised January 3, 2020.
Lathem stopped selling PayClock Desktop Software in January of 2018. We discontinued no charge telephone support for Desktop PayClock Software in January of 2019. Effective January 2020, we will no longer provide: telephone support to end users or dealers, employee capacity upgrades, CDs or software download links.
While we continue to actively develop and provide regular improvements to the current PayClock Online Software, there have not been and will be no further fixes or enhancements to PayClock Desktop Software. Web Support is the only support currently available for Desktop Software. This includes online support tickets, and frequently asked questions (FAQs) available from our Knowledgebase.
Desktop customers can continue using their desktop software without support, or use self-help (knowledge base and/or tickets) online at www.lathem.com/support.
Recent Purchases of Desktop Software
We will make every reasonable effort to ensure the highest quality software experience to our customers. Although new PayClock Desktop softtware systems were officially discontinued in early 2018, we are aware that some desktop products were still available in existing inventory in the market. As such, we will provide no charge phone support for 12 months from your date of original purchase and product registration.