Support

Phone Support

Telephone support options for Lathem products

Phone Support

Phone Number: (404) 691-1064 

Located in our USA headquarters, our Customer Service agents are available to assist you with any concerns or questions regarding your Lathem purchase. Whether it's regarding setup, installation or troubleshooting, we're here to help.

Support Hours: 8:00 A.M. - 7:00 P.M. EST Monday - Friday

Lathem Products available with Phone Support

Punch Clock Time Clock Customers: No charge phone support
PayClock Online Customers: No charge phone support

PayClock Desktop Software Phone Support Discontinued

Revised December 2, 2021.

Lathem stopped selling PayClock Desktop Software in January of 2018. Telephone technical support and service for Desktop PayClock Software versions along with ASA's, employee capacity upgrades, CDs or software download links have been discontinued.

While we continue to actively develop and provide regular improvements to PayClock Online Software, there have not been any further updates or enhancements to PayClock Desktop Software. License Keys, Unlock Codes, and Password Resets for PayClock desktop software versions are no longer available.

Learn How to Upgrade Your PayClock Desktop

The Web is the only support available now for Desktop Software. This includes online support tickets, and frequently asked questions (FAQs) available from our Knowledgebase. Desktop customers can continue using their desktop software without telephone support and use self-help (knowledge base and/or tickets) online at www.lathem.com/support.

PayClock Online Support

When you upgrade to PayClock Online you are supported with an all-inclusive 5 Point Purchase Assurance program.

5-Point Purchase Assurance

  • Free Setup & Install Support
  • Lifetime Telephone Support - based in the USA
  • Hardware Service - easy no hassle replacement
  • 30-day Money Back Guarantee
  • Time Clock Trade-Up Discounts