PayClock Online Time Clock Support

Lathem's all-inclusive 5-Point Purchase Assurance Program gives you complete peace of mind.

#1 - Free Setup and Installation

We are there with you when you are ready to get your new PayClock Online system setup and configured for your business. Live telephone support with a US-based technician and the easy to use PayClock Online Setup Guide wizard is included. You receive Free technical support for the life of your PayClock Online subscription. The choice is yours as how you would like to communicate with a dedicated Lathem customer support agent, either via the telephone or online chat - or both!

#2 - Free PayClock Online Customer Support

You get free Lathem technical help and service throughout your PayClock Online system ownership. In addition, register for a free account to access Lathem's large online Knowledgebase library of answers to FAQs, product manuals and documentation downloads. For trouble shooting and software assistance our expert customer service agents will remotely access your time clock system computer and guide you step by step within your PayClock Online software or quickly diagnose and fix most problems immediately. So you don't have to worry about being a software technical expert and can focus on running your business.

#3 - Hardware Support with No Hassle Exchange

Lathem's hardware support agreement service is the leader in the industry and with its advance replacement policy. With the purchase of a hardware service agreement for each clock you use with PayClock Online, Lathem's customer service agents will troubleshoot any issues with your time clock devices connected to PayClock Online. In most cases we can resolve the issue over the phone without any further inconvenience. If the time clock device problem can not be resolved, you can rest assured knowing that Lathem will quickly send you an advance replacement product to keep you operational. This no-hassle exchange eliminates the time needed to send in your unit for repairs.

#4 - 30-Day Money Back Guarantee

If you purchased a PayClock time clock system directly from Lathem, we offer a 30-day money back guarantee. Perhaps you purchased a Lathem product that is not quite a fit for your needs? No problem. If the product is still under warranty, our customer service team will work with you for a refund of your purchase* or help you to exchange your purchased product for one that is a better match for your requirements. (*Final refund credit given is pending an inspection by a Lathem technician upon product return. After 30 days we will accept returns for credit up to 60 days less a 15% restocking fee.)

#5 - Trade-Up Program

The Lathem Trade-Up Program provides credit towards the purchase of the latest time clocks and time and attendance systems. We give you special price discounts when you trade in older Lathem products so you can take advantage of big savings on the purchase of new technology and product advancements.

“ The time clock and online system are very simple to use. Lathem's support is outstanding and it is very good value for the price. ”

“ Love how the PayClock time clock system works. Customer service is great, always willing to help if we have a question or issue. ”

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