#3 - Hardware Support with No Hassle Exchange
Lathem's hardware support agreement service is the leader in the industry and with its advance replacement policy. With the purchase of a hardware service agreement for each clock you use with PayClock Online, Lathem's customer service agents will troubleshoot any issues with your time clock devices connected to PayClock Online. In most cases we can resolve the issue over the phone without any further inconvenience. If the time clock device problem can not be resolved, you can rest assured knowing that Lathem will quickly send you an advance replacement product to keep you operational. This no-hassle exchange eliminates the time needed to send in your unit for repairs.