Free Setup and Installation
We are there with you when you are ready to get your new PayClock Online system setup and configured for your business. Live telephone support with a US-based technician and the easy to use PayClock Online Setup Guide wizard is included. You receive Free technical support for the life of your PayClock Online subscription. The choice is yours as how you would like to communicate with a dedicated Lathem customer support agent, either via the telephone or online chat - or both!
"We were able to easily transfer our data to the new system
and get up and running in one day.
For anyone looking to upgrade to PayClock Online,
they should definitely consider making the switch. It’s so easy."
Rachel Griffin Daugherty
Free PayClock Online Support
You get free Lathem technical help and service throughout your PayClock Online system ownership. In addition, register for a free account to access Lathem's large online Knowledgebase library of answers to FAQs, product manuals and documentation downloads. For trouble shooting and software assistance our expert customer service agents will remotely access your time clock system computer and guide you step by step within your PayClock Online software or quickly diagnose and fix most problems immediately. So you don't have to worry about being a software technical expert and can focus on running your business.
Hardware Support with No Hassle Exchange
Lathem's hardware support agreement service is the leader in the industry and with its advance replacement policy. With the purchase of a hardware service agreement for each clock you use with PayClock Online, Lathem's customer service agents will troubleshoot any issues with your time clock devices connected to PayClock Online. In most cases we can resolve the issue over the phone without any further inconvenience. If the time clock device problem can not be resolved, you can rest assured knowing that Lathem will quickly send you an advance replacement product to keep you operational. This no-hassle exchange eliminates the time needed to send in your unit for repairs.
The Lathem Trade-Up Program provides credit towards the purchase of the latest time clocks and time and attendance systems. We give you special price discounts when you trade in your older Lathem products so you can take advantage of big savings on the purchase of new technology and product advancements.