Support Plans

No hassle support plans give you convenience, continuity and peace of mind.

Time Clock Extended Warranty Plans

Get coverage beyond Lathem's standard warranty period for a total of two (2) years from date of purchase of your time clock. This extended warranty includes a hot-swap advanced replacement if your time clock ever stops working. Avoid the cost of repairs or having to replace your time clock, and have peace of mind knowing you're covered. This extended warranty is only valid on new purchases of the following Lathem time clock models:

Model 1500E

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Model LT5000

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Model 7500E

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PayClock Online Support


PayClock Online software comes with comprehensive support. If you are using a Lathem time clock with your PayClock Online subscription, a time clock hardware support plan is required. The time clock hardware support provides added peace of mind and comprehensive coverage for a time clock device that you use with PayClock Online employee time & attendance software. 

PayClock Online Hardware Support Includes:



Free Updates

You get instant access to the latest software enhancements and auto-updates of your time clock whenever they are available.

Free Support

If you have any questions with the operation or need support for your time clock system, you'll have unlimited access to a trained US based support representative via our toll-free telephone support number. 

Free Replacement

Extended warranty with free, no hassle replacement. If your time clock goes down or is damaged you can rest assured knowing that with a simple phone call to support, an exchange unit will be sent you within two business days. This no-hassle exchange eliminates the time needed to send in your unit for estimates and repairs.