Daily responsibilities include updating ticket information, answering technical support calls, assigning tickets severity, prioritizing work accordingly, collaborating, and working with other technicians to resolve issues. Receive and resolve support calls from customers regarding Lathem’s wide range of products. Troubleshoot, diagnose, install, setup, configure, and deploy Lathem’s propriety desktop and cloud based software. Communicate highly technical information to both technical and non-technical users.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
o Experience troubleshooting, configuring, deploying, and administrating Microsoft workstations connect to a domain.
o Excellent customer service skills.
o Proven track record of delivering quality work and excellent communication skills.
o Ability to manage multiple priorities effectively and on a consistent basis.
o Ability to thrive under pressure and deliver effectively in a fast-paced environment.
o Excellent organizational, communication, analytical and interpersonal skills
o Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner.
o Reliable transportation.
EDUCATION - EXPERIENCE
High School Diploma. Associate's degree in technical related field or 1+ years in a similar position.
QUALIFICATIONS
Prior experience in a desktop support role. (Preferred but not required). Certification training such as A+ and Net+. (Preferred but not required)
The above statements are intended to describe the general nature of this position. They are not an exhaustive list of all the duties and responsibilities associated with the job.
Lathem is proud to be a drug free work place. All candidates will be required to undergo a pre-employment drug screen and pre-employment background check. We are an Equal Opportunity Employer.
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