Warranty and Returns
Our goal is to meet and exceed your expectations regarding our product quality and customer service.
All Lathem products are warranted against defects in materials and workmanship. Please refer to the list below or the warranty included in the User's Guide for your specific product.
Before Purchasing
Be sure that the product you're interested in is fitting your
needs. A local Lathem dealer or our Sales department can help you
determine this should you be uncertain. If at any time you have
questions (i.e. "Will this product perform the function I need it
too?") please call us at 800.241.4990.
Lathem Tech Support - Your backup.
Before considering a return, allow our team of professionals to troubleshoot the problem. In most cases we can resolve the issue without requiring further customer inconvenience. Our Tech Support number is 404.691.1065.
RMAs - Please help us help you.
If the item does have to be returned, please call
800.241.4990, Option #4 for a
Return Merchandise
Authorization Number. Please write that number on
the outside of the product box you are returning. This helps
us quickly identify and process the return.
Standard guidelines listed for restocking fees & credit, except under extenuating circumstances as approved by Lathem management.
Warranty Period by Product
All Lathem products are warranted against defects in materials and workmanship. See General Warranty Information for Lathem Products or refer to the warranty listed in the User's Guide for the specific product.
| Product | Warranty Period |
| Mechanical Clocks | 1 Year |
| Electronic (E Series clocks) | 1 Year |
| Payclock Terminals | 1 Year |
| Touchstation Readers | 1 Year |
| Door Locks | 1 Year |
| Signal Controls | 1 Year |
| Master Controls | 1 Year |
| Wall Clocks | 1 Year |
| All Software (Media Only) | 30 Days |
| Motors | 30 Days (when purchased as part) |
| Parts | 30 Days |
| Circuit Boards / Displays | 90 Days (when purchased as part) |
| Refurbished Products & Factory Service | 6 Months |
Restocking Fees
|
Period from Purchase |
Unused |
Used |
|
0 - 60 Days |
15% |
15% |
|
61 - 90 Days |
15% |
30% |
|
91-120 Days |
15% |
No Credit |
|
121 Days - 6 Months |
No Credit |
No Credit |
Returned product(s) will be accepted at Lathem only with approved RMA number. Call our RMA department at 800-241-4990 for RMA #, return instructions & approved credit amount.
Standard guidelines listed for restocking fees & credit, except under extenuating circumstances as approved by Lathem management.