Lathem Annual Support Plans
Annual Support Agreements give you the ultimate in convenience, productivity and peace of mind. With an Annual Support Agreement, you don't have to keep track of minutes and you can contact us whenever you have a question.
Unlimited access to highly trained Technical Support Specialists for 12 months, with no limits on minutes or incidents! Calls are handled in a priority queue for faster service.
No charge for software upgrades and updates during the support period.
The best value Lathem offers: If you make just one support inquiry a month, you could spend over $500 per year at pay-per-call rates.
Features & Benefits of an Annual Support Agreement
1. Free Updates and Version Upgrades
While you are covered under the support plan, you will have access to the latest versions of your software when they become available. These versions upgrades are normally chargeable items which you will receive free while under the support plan.
BENEFIT - You will always have the most current software features.
2. Unlimited Toll-Free Telephone Support
If you have any questions with the operation or support of your system, you will have unlimited access to a trained factory support representative via our toll-free telephone support number. If you are not covered by the support plan, these calls are billed on a per incident basis.
BENEFIT - You will have quick answers to problems and questions regarding your systems.
3. Express Shipping of a Replacement Clock
If your clock goes down, or is damaged, you can rest assured knowing that with a simple phone call an exchange unit will be sent to you within two business days. This no-hassle exchange eliminates the time needed to send in your unit for estimates and repairs.
BENEFIT - You will reduce the amount of down-time in the event of a damaged clock.
4. Extended Hardware Warranty
The support plan will extend the standard warranty that came with your product. While under warranty, or with this plan, your time clocks will be covered for free parts and labor to repair defects in materials or workmanship.
BENEFIT - You'll save money on repairs that are needed beyond the standard warranty period.
Contact Lathem's sales department for pricing on your specific product.
Call toll-free 1-800-241-4990 8:30 a.m. to 4:30 p.m. ET, Monday - Friday
Or, click here to purchase an Annual Support Agreement online.