Lathem Time - For all your time clock, time recorder, and timecard needs.

Products

Automated Systems

Technical Support Center

Knowledgebase Support

Response Time: Immediate

No-Charge: There is no charge for use of our knowledgebase and login is not required.

Software supported: All versions of our software are supported through our knowledgebase.

Our online knowledgebase contains the answers to hundreds of commonly asked questions. It also contains many hints, tips, and troubleshooting items that will help you get up and going. The knowledgebase is free to registered users of Lathem products.

> Search our support Knowledgebase

E-mail Support

Response Time: 1 Business Day

No-Charge: Support requests submitted through the "Ask a Question" feature of our knowledgebase are free of charge.

Software supported: All versions of our software are supported through our knowledgebase.

If you are unable to find the solution to your problem in the knowledgebase, you can submit a question via email using the "Ask a Question" feature.

> Search our support Knowledgebase

Live Chat Support

Response Time: Usually less than one minute

No-Charge: There is no charge for Live Chat Support.

Software supported:

Software Name	Version Supported
PayClock Express	Version 4.30 or higher
PayClock EZ	Version 4.26 or higher
PayClock Pro	Version 4.26 or higher

Live chat support is available Monday-Friday 9AM-5PM

Telephone Support

Response Time: Varies based on call volume

Charges: Lathem provides 30 days of free support on your new purchase. Telephone support after this period is $49 for the first 30 minutes, then $49 for each additional 15 minutes. A Visa, MasterCard, or American Express card is required for per call support.

Click here to learn about our Annual Support Plans.

Annual Support Plans provide unlimited, toll free technical support and product upgrades free of charge.

Software supported:

Software Name	Version Supported
PayClock Express	Version 4.30 or higher
PayClock EZ	Version 4.26 or higher
PayClock Pro	Version 4.26 or higher

Telephone Support Number: (404) 691-1065

Telephone Support Hours: 8:00 a.m. to 7:00 p.m. ET, Monday - Friday

Dealer Support

Response Time: Varies based on call volume

All Lathem certified dealers are provided no-charge support when assisting their customers with Lathem Products. Support includes:

Unlimited access to highly trained Technical Support Specialists
Unlimited access to Lathem's extensive library of web-based FAQ's and "tech tips"
Secure Access to Lathem's dealer area that includes product specifications, technical documentation, pricing, and up-to-the-minute technical notes.

> Dealer Support Center

Important Announcements

PayClock EZ Version 5 has been released and is available for purchase to upgrade many prior versions of PayClock EZ. This new software improves many areas of functionality, offers new interface improvements, multi-user options, and more.

> Learn more about PayClock EZ Version 5

TouchStation Version 5 has been released and is available for purchase to upgrade many prior versions of TouchStation and PayClock or EZ. TThis new software improves many areas of functionality, offers new interface improvements, multi-user options, and more.

> Learn more about TouchStation Version 5

PayClock Pro Version 5 has been released and is available for purchase to upgrade many prior versions of PayClock Pro or EZ. This new software introduced client-server, comes standard with 3 users and local area network support. Many other areas of the system have also been updated and improved.

> Learn more about PayClock Pro Version 5