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Here's what actual customers are saying about Lathem Live Support: "What I liked about this experience is just being able to let Ben take control of my system and fix the error."   "It was incredibly easy and solved my problem in no time."   "Excellent!"   "Great - amazing how he guided us through the solution over the internet."   "Having him sign on and actually use my computer was fantastic."   "Best tech support I have ever had."   "I liked the way your representative can see what is happening on my system."

With Lathem Live Support, customers can allow Lathem technical support representatives to view their Lathem software screens and help navigate from across the internet.  Lathem support can now frequently solve problems faster and reduce the likelihood of second or third calls to fix the same issue.

With Lathem Live Support, the support representative can immediately diagnose, troubleshoot and resolve the Lathem software support issues using a variety of incident-resolution tools, including: remote diagnostics, file transfers, reboot/reconnect, remote viewing/control, whiteboard, and session transfer.

End users remain in full-control of the temporary session so that the can disconnect at any time and see exactly what the tech support representative is doing at all times.

Here's how it works:

Step 1:  A Lathem support representative will provide you with our Web portal URL and a unique connection code to begin the remote-support session.

With your permission the Lathem support representative will begin a remote-support session with you. 

Step 2: Our support representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:

Step 3: At the end of the temporary session, you can immediately provide input on the support experience, enabling us to address session metrics and maintain a high standard of customer satisfaction and loyalty.