Lathem's 6-Point Purchase Assurance provides you complete support and total peace of mind.
We are there with you when you are ready. Live telephone support and installation help with a US-based technician is included FREE for 30 days to get your new time clock system setup and configured for your business.
You get online support and service throughout your time clock system ownership. This includes free online chat support Monday - Friday with a technical customer service expert to answer your questions. In addition, customers can register for a free account to access Lathem's large online Knowledgebase library of answers to FAQs, product manuals and documentation downloads. Remote trouble shooting and software assistance is also available. Customer service agents will remotely access your time clock system computer and guide you step by step within your PayClock software or quickly diagnose and fix most problems immediately. So you don't have to worry about being a software technical expert and can focus on running your business.
Lathem's Warranty service is the leader in the industry and with its advance replacement policy. If you experience a problem with a Lathem product while under warranty, our experienced customer service agents will troubleshoot your problem. In most cases we can resolve the issue over the phone without any further inconvenience. If the product is found to be defective, we will immediately send you an advance replacement product to keep you operational.
When you purchase a time clock directly from Lathem you get complete peace of mind. We offer 30-day money back guarantee. Perhaps you purchased a Lathem product that is not quite a fit for your needs? No problem. If the product is still under warranty, our customer service team will work with you to easily exchange your purchased product for one that is a perfect match for your business requirements.
We offer optional Annual Support Agreements and Extended Hardware Warranties that protect your investment and save you time and money.
The Lathem Trade-Up Program provides credit towards the purchase of the latest time clocks and time and attendance systems. We give you special price discounts when you trade in your older Lathem products so you can take advantage of big savings on the purchase of new technology and product advancements.
The support staff at Lathem is one of the best I've had the pleasure of dealing with, and I've dealt with a few over the years. Great Job!
I have had a very positive experience with Lathem support
This was the first time I had to call for assistance with your company. Definitely the friendliest tech support agents that I have spoken with in a very long time!
Excellent service and support, the software itself is brilliantly done...I should know, I'm a programmer myself. Good job!