Purchase Assurance

Lathem's 6-Point Purchase Assurance provides you complete support and total peace of mind.

1. Free Setup and Installation

We are there with you when you are ready. Live telephone support and installation help with a US-based technician is included FREE for 30 days to get your new time clock system setup and configured for your business.


2. Online Support

You get online support and service throughout your time clock system ownership. This includes free online chat support Monday - Friday with a technical customer service expert to answer your questions. In addition, customers can register for a free account to access Lathem's large online Knowledgebase library of answers to FAQs, product manuals and documentation downloads. Remote trouble shooting and software assistance is also available.  Customer service agents will remotely access your time clock system computer and guide you step by step within your PayClock software or quickly diagnose and fix most problems immediately. So you don't have to worry about being a software technical expert and can focus on running your business.


3. Warranty Service

Lathem's Warranty service is the leader in the industry and with its advance replacement policy.  If you experience a problem with a Lathem product while under warranty, our experienced customer service agents will troubleshoot your problem. In most cases we can resolve the issue over the phone without any further inconvenience. If the product is found to be defective, we will immediately send you an advance replacement product to keep you operational. 


4. No hassle Product Exchange

When you purchase a time clock directly from Lathem you get complete peace of mind. We offer 30-day money back guarantee.  Perhaps you purchased a Lathem product that is not quite a fit for your needs? No problem. If the product is still under warranty, our customer service team will work with you to easily exchange your purchased product for one that is a perfect match for your business requirements.


5. Annual Support Agreements

We offer optional Annual Support Agreements and Extended Hardware Warranties that protect your investment and save you time and money.


6. Trade-Up Program

The Lathem Trade-Up Program provides credit towards the purchase of the latest time clocks and time and attendance systems.  We give you special price discounts when you trade in your older Lathem products so you can take advantage of big savings on the purchase of new technology and product advancements.

Don't just take our word for it... View Customer Success Stories